Privacy policy Cardholder.shop (Qualt)

https://www.cardholder.shop

About our privacy policy

Cardholder.shop (Qualt) cares greatly about your privacy. We exclusively process data that we need for (improving)
our services, and carefully handle all information gathered about you and your usage of our services. Your data is not
shared with third parties for commercial goals. This privacy policy applies to the use of the website and the services
provided by Cardholder.shop (Qualt). The starting date for the validity of these terms and conditions is 13/09/2021,
with the publication of a new version the validity of all previous versions is canceled. This privacy policy describes
what information about you is collected by us, what this data is used for and with whom and under what conditions
this data could be shared with third parties. We also explain to you how we store your data, how we protect your data
against misuse and what rights you have regarding the personal data you provide us.

If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact
details at the end of our privacy policy.

About our dataprocessing

Below you can read how we process your data, where we save it, what security techniques we use and to whom the
data is visible.

Webshopsoftware

WooCommerce and hosting

Our webshop has been developed using WooCommerce software, For our webhosting we use the services of
Siteground. Personal data gathered with the use of our website and services is shared with Siteground
requires access to these details to offer (technical) support. They will not use this data for any other purposes.
Siteground has an obligation, based on the agreement we have with them, to take necessary precautions and
security measures when it comes to your personal data.

E-mail and mailinglists

MailChimp

We use the email services of LaPosta, a third party that facilitates our websites email-traffic and possible
newsletters. Any conformation email you receive from our website and webforms are sent to you from the servers
of LaPosta. LaPosta will not use your name and email address for their own purposes. At the bottom of each
automated email sent from our website you will find an ‘unsubscribe” link. When you click on this link you will no
longer receive automated emails from our website, note that this can affect the functionality of our website greatly.
Your personal data will be securely stored, sent and locked by LaPosta. LaPosta uses cookies and other
internet technologies that track if emails are opened and read. Additionally, LaPosta gathers information about
you as a receiver and the subjects of these emails with the purpose of improving the quality of their service, this
data is stored for 30 days. LaPosta retains the right to use your personal information to further improve their
services and, within this context, share it with third parties.

Siteground

For our regular business email, we use the email services of Siteground. This party has implemented fitting
technical and organisational measures to prevent misuse, loss or corruption of your data. Siteground does not
have access to our mailbox and we treat our email-traffic confidentially.

Payment processors

Buckaroo

Payment service provider Buckaroo. Buckaroo processes your name, address and place of residence and your payment details such as your bank account or credit card number. Buckaroo has taken appropriate technical and previous measures to protect your personal data. Buckarooo to further improve its data and to share (anonymised) data with third parties in this context. In the event of an application for a deferred payment (credit facility), Buckaroo shares personal data and order data with post-payment service providers. All of the above information with regard to the protection of personal data also applies to the parts of Buckaro that engages third parties. Buckaroo does not store your data unless permitted by law.

Reviews

WebwinkelKeur

We use WebwinkelKeur to gather reviews. To leave behind a review you are required to fill in your email address,
name and place of residence. WebwinkelKeur shares certain data with us that is required for us to match your
review to your order. Furthermore, WebwinkelKeur publishes your name and place of residence on their own
website. In some instances, WebwinkelKeur can contact you to ask you to clarify, elaborate or comment on your
review. In case of one of our review requests we share your name and email address with WebwinkelKeur, they use
this information with the sole purpose to invite you to leave behind a review. WebwinkelKeur has implemented
fitting technical and organisational measures to protect your personal data. WebwinkelKeur retains the right to use
your personal information to offer their services and share it with third parties, we have given WebwinkelKeur
permission to do so. All of the aforementioned guarantees in regard to the protection of your personal data are also
applicable to any services by WebwinkelKeur that uses third parties.

Transport and logistics

PostNL

If you place an order with us it is our responsibility to have your order successfully delivered to you. For the delivery
we use the services of PostNL. For a successful delivery it is important that we share you name, address and
residential details with PostNL. PostNL uses this information with the sole purpose to carry out the agreement of
delivery. In case of PostNL hiring subcontractors, they will share said information with these parties.

MyParcel

If you place an order with us it is our responsibility to have your order successfully delivered to you. For the delivery
we use the services of MyParcel. For a successful delivery it is important that we share you name, address and
residential details with MyParcel. MyParcel uses this information with the sole purpose to carry out the agreement of
delivery. In case of PostNL hiring subcontractors, they will share said information with these parties.

Channeldock

If you place an order with us it is our responsibility to have your order successfully delivered to you. For getting your order ready for shipment we use the services of Channeldock. For a successful delivery it is important that we share you name, address and
residential details with Channeldock. Channeldock uses this information with the sole purpose to carry out the agreement of
processing orders. In case of Channeldock hiring subcontractors, they will share said information with these parties.

Accounting and Bookkeeping

Snelstart

We use the services of SnelStart to keep track of our administration and accounting. We share your name, address and residence details and details regarding your order. This data is used for the administration of sales invoices. Your personal data is sent and stored protected. SnelStart is bound to secrecy and will treat your data confidentially. SnelStart does not use your personal data for purposes other than those described above.

Purpose of data processing

General purpose of data processing

We use your data with the sole purpose of providing you with our services. This means that the goal of processing
this data stands in direct relation to the assignment or task that you offer us. We do not use this data for
(addressed) marketing purposes. If you share information with us and we use this information to – not based on a
request – contact you at a later time, we will first ask for explicit consent. Your data is not shared with third parties,
with any other purpose than to fulfil accountancy and administrative obligations. These third parties are all
obligated to a duty of confidentiality based on the agreement we have with them, an oath or legal obligation.

Automatically collected data

Information automatically gathered by our website is processed with the sole purpose of providing you with and/or
to further improve our services. This information (for instance your IP address (anonymised), web browser and
operating system) is not personal information.

Cooperation in tax and criminal investigation

In some cases, we may be obligated by government to a lawful duty of sharing your information with the purpose of
assisting in a fiscal or criminal investigation. In such cases we are forced to comply and assist, but will, based on
lawful possibilities, offer objection.

Retention periods

We store your data for as long as you are a client with us. This means that we maintain and keep your client profile
until you make it known to us that you no longer desire to use our services. Such a message also functions as a
request to be forgotten. We are required to keep invoices with your (personal) information due to relevant
administrative obligations, this information is safely stored for as long as the relevant term for these obligations has
not yet passed. Personnel no longer has access to your client profile and any documents made because of your
assignment or task.

Your rights

Based on valid Dutch and European law you, as a concerning party, have certain rights when it comes to personal
data that is processed by or on behalf of us. Below you may find an explanation of these rights and how you, as a
concerning party, can invoke these rights. In principle to prevent abuse we only send invoices and copies of your
data to e-mail addresses that you have made known to us. Should you wish to receive this data on another e-mail
address or for instance per mail we will ask you to identify yourself accordingly. We maintain an administration of
concluded requests, in case of a request to be forgotten we will maintain an administration of anonymised data.
You receive all invoices and copies of data in files that are structured in a machine-readable format Based on data
classifications that we use within our system. At all times you maintain the right to lodge a complaint with Autoriteit
Persoonsgegevens if you suspect that we mistreat or misuse your personal data.

Right of inspection

At all times you maintain the right to view the data we process that has a relation or may be reducible to your
person. You may request such a viewing to our contact in charge of privacy matters. You will receive a response to
your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, a
copy of all data with an added overview of processors managing this data while also mentioning the categories
under which we store this data.

Right to rectification

At all times you maintain the right to have the data we process that has a relation or may be reducible to your
person be adjusted. You may request such an adjustment to our contact in charge of privacy matters. You will
receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail
address known to us, a confirmation that the data has been adjusted.

Right to restriction of processing

At all times you maintain the right to limit the data we process that has a relation or may be reducible to your
person. You may request such limiting to our contact in charge of privacy matters. You will receive a response to
your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, a
confirmation that the processing of your data is limited until you chose to cancel said limitation.

Right of transferability

At all times you maintain the right to request for the data we process that has a relation or may be reducible to
your person be processed by a third party of choice. You may send in such a request to our contact in charge of
privacy matters. You will receive a response to your request within 30 days. If your request is approved we will
send you, via the e-mail address known to us, your (personal) invoices or copies of data that we, or third parties on
behalf of us, have processed. It is highly likely that in such a case we can no longer offer our services to you for we
can no longer guarantee the previous data safety.

Right of objection and other rights

At all times you maintain the right to object to the processing done by us, or on behalf of us by third parties, of your
personal data. In case of such an objection we will immediately cease all processing of your data while your
objection is being investigated and handled. In case of a justified objection we will return all invoices and/or copies
of personal data that we, or third parties on behalf of us, have processed up until that point and cease processing
thereafter. You also maintain the right to not be subject of automated decision-making processes or profiling. We
process your data in such a way that this right does not apply. Should you believe that this right does apply then
we ask you to reach out to our contact in charge of privacy matters.

Cookies

In order for the system to work optimally, we use cookies, for example to remember your shopping cart.

Google Analytics (tracking and statistics)

This processor may be obliged to provide access to this data on the basis of applicable laws and regulations. We collect information about your surfing behavior and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the Internet. Google uses this information to offer, among other things, targeted advertisements (Adwords) and other Google services and products.

Tawk.to

Cookies are placed via our website from the company Tawk.to, as part of the chat service.

We use this service to process your contact request via the chat option or the option to send an e-mail via our website.

The cookies are used, for example, to link the chat to you as a customer.

Facebook pixel (tracking, statistics and marketing)

Through our website, cookies are placed from the American company Facebook, as part of the “Pixel” service.

We use this service to track and get reports on how visitors use the website, how they enter targeting social platforms and possibly for remarketing advertisements.

This processor may be obliged to provide access to this data on the basis of applicable laws and regulations. We collect information about your surfing behavior and purchasing behavior and share this data with Facebook. Facebook can interpret this information in conjunction with other data sets and thus track your movements on the internet. Facebook uses this information to offer, among other things, targeted advertisements (Facebook ads) and other Facebook services and products.

Privacy policy changes

At all times we maintain the right to alter our privacy policy. This page however always displays the most recent
version of our privacy policy. Should a new privacy policy have consequences for the ways in which we process
recently gathered data in regard to your person, then we will notify you of this via e-mail.

Contact information

Cardholder.shop (Qualt)

James Wattstraat 7 D3
1817 DC Alkmaar
the Netherlands
T +31 85 301 3177
E happy@cardholder.shop

Contact for privacy information

Dylan Dekker
Can be contacted via above contact options.