For us it is important to delivery you products of good quality, if your product breaks too soon you should let us know within 2 months legally. We will check what happend and if we are responsible for this, if we are we will give you a solution like a new product or a refund.



It is very frustrating to be unhappy about something you payed for, we will try to make this happen less as possible. If anything goes wrong, please let us know via happy@cardholder.shop so we can offer a solution.

If you don’t find the solution suitable then you are eligible for mediation through Stichting WebwinkelKeur: https://www.webwinkelkeur.nl/consument/geschil/
You can also report complaints via European platform ODR: http://ec.europa.eu/odr

We are convinced that mediation is often not necessary, we are happy to offer a suitable solution ourselves.